Tip 1: Ensure the issue is clearly definedThe very first part of resolving a conflict is being able to clearly define what the issue is. In many occasions, conflicts will usually escalate due to miscommunication between the parties involved in the conflict as they don’t take time to clearly understand what the issue is. It’s therefore very important to for the conflicting parties to lay down the facts so that the matter can be addressed.
Tip 2: Let a neutral party mediateThe only way conflicting parties can be willing to openly resolve their issues, is if the person mediating is neutral and there is no indication that they are likely to take sides. That why it’s very important to bring in a person who is perceived to be neutral by both parties to play the role of mediator. It’s only such a person who will be able to create a conducive environment for the resolution of the conflict because both parties will be willing to open up to them.
Tip 3: Only focus on the factsDuring conflict resolution, you must ensure that people’s opinions are kept out of the discussion and it’s only the facts about the conflict that are discussed. This is because in many cases, conflicts tend to escalate because the conflicting parties put more focus on airing out their opinions as opposed to focusing on the facts.
Tip 4: Listen listen listenDuring conflict resolution, the best way to ensure a win-win solution is by ensuring that the parties involved in the conflict feel as though they are being listened to. If they get the feeling that the mediator or the other party is not listening then they are likely to shut down and this is a sure guarantee that the conflict will not be resolved. The beauty about listening is that the parties may even discover that there’s no real reason why they should have been in conflict in the first place. If you put the above tips into your own context anytime you find yourself in a conflict situation with your contractor, you will realize that any emerging issues will always get sorted out very quickly.
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